Contact Centers
Our team of subject matter experts searches the world to find the most innovative companies that can provide the most value to our customers. We are only representing best of breed companies that can demonstrate a proven track record with world re-known customers. The very few that survive the analysis are studied for their economical advantage over competitive offers. We only choose the best with the richest set of feature, most flexible solutions that have demonstrated an economical impact with a technical edge on their customers’ businesses.
Do not Call Compliance
Our company Lauder Telecom develops and markets connectivity solutions that empower the deployment of IP Telephony in the Contact Center and in the Enterprise. As opposed to hardware-based connectivity appliances, we employ an innovative all-software approach that leverages standard computing platforms.
The approach reduces deployment costs and allows IP Telephony solutions in the call center and the enterprise to seamlessly extend their reach to numerous external devices and networks. We are deploying proprietary, patent-pending software technology to solve complex enterprise network interconnection problems. The suite of products departs from its competitors in its use of an all-software approach, as opposed to an appliance model.
The solution can thus be integrated and deployed more cost effectively and easily. The software approach also allows for innovations that are just not possible in traditional platforms. We at Lauder Telecom offer value in Proactive Contact Center with Do Not Call Compliance Solution by Improving the Efficiency, the Flexibility, the Accuracy and the Security of the solution. The software suite is well known in the industry for best in class processing features like Call Progress Analysis and applying complex treatment. The solution has a proven increase in performance with Call Analyzer Performance around 15% based on average response time of the competition.
We selected Paraxip for their outstanding technologies, worldwide customer recognition and successful track records among the leaders in the industries. Paraxip has a proven track record with world re-known Call Center leaders like Genesis and consistently outperforms the competition for performance, flexibility, price and the level of innovation in the product portfolio. Paraxip’s list of customers is impressive with customers in 9 countries and with substantial installations sizes. Paraxip’s exceptional staff comes from Nortel, Nuance, Lucent, NMS, Intervoice, etc … Among their large installation customers, to name a few are IBM Global Services, Sales force Australia, Southern California Edison, State of California, Stream Energy in the USA, First Data in the USA and Orange in the UK.
The approach reduces deployment costs and allows IP Telephony solutions in the call center and the enterprise to seamlessly extend their reach to numerous external devices and networks. We are deploying proprietary, patent-pending software technology to solve complex enterprise network interconnection problems. The suite of products departs from its competitors in its use of an all-software approach, as opposed to an appliance model.
The solution can thus be integrated and deployed more cost effectively and easily. The software approach also allows for innovations that are just not possible in traditional platforms. We at Lauder Telecom offer value in Proactive Contact Center with Do Not Call Compliance Solution by Improving the Efficiency, the Flexibility, the Accuracy and the Security of the solution. The software suite is well known in the industry for best in class processing features like Call Progress Analysis and applying complex treatment. The solution has a proven increase in performance with Call Analyzer Performance around 15% based on average response time of the competition.
We selected Paraxip for their outstanding technologies, worldwide customer recognition and successful track records among the leaders in the industries. Paraxip has a proven track record with world re-known Call Center leaders like Genesis and consistently outperforms the competition for performance, flexibility, price and the level of innovation in the product portfolio. Paraxip’s list of customers is impressive with customers in 9 countries and with substantial installations sizes. Paraxip’s exceptional staff comes from Nortel, Nuance, Lucent, NMS, Intervoice, etc … Among their large installation customers, to name a few are IBM Global Services, Sales force Australia, Southern California Edison, State of California, Stream Energy in the USA, First Data in the USA and Orange in the UK.
Prepaid & Store value card
Another innovative all-software approach offered by our company Lauder Telecom is the leading in-house stored value card software solution for large chain retailers. We offer the most widely sold of all in-house solutions. Our clients maintain total control of their data and eliminate dependency on outsourcing to third party processors. Scalability for the largest retail chains is never a concern; the transaction speed has been benchmarked at over 500 transactions per second per server. Over 50 real-time reports and queries translate our clients’ data into valuable information in an instant. We provide seamless integration through our Application Program Interface (API’s) and the newest, most robust data security is included for POS, Sales Audit, eCommerce, and Interactive Voice Response (IVR). Our solution provides a powerful platform for clients wanting to lower their costs and improve internal operational efficiencies, while providing for unlimited future growth.
FUNCTIONALITY INCLUDES:
FUNCTIONALITY INCLUDES:
- Stored Value Cards (Plastic/Virtual/Both)
- Promotions & Events/Store Coupons
- Merchandise Returns/Credits
- Loyalty and CRM Interface
- Activate/Issue New Card -- Deactivate or Close Card
- Replenish (reload) a Card’s value
- Batch and Bulk Activation and Deactivation (B to B)
- Sales/Returns and all Voids
- Web Pre-Authorization
- Balance Transfer (Single Card to Multi or Reverse)
- Real-time Balance Inquiry
- Multiple Events/Promotions Capability
- Virtual and/or Online Issuance and Redemptions
- Reports can be viewed through a browser-based or desktop application
- and many more…